Terms and Conditions

1. About us

The Portal is operated by HBX Parts Doo, a limited liability company registered with the Serbian Business Registers Agency under registration number (MB) 22171557, tax ID (PIB) 115533876, with its registered office at Steve Jovanovića 33, 11272 Dobanovci, Serbia (“HBX”, “we”, “us”). Email: info@hbxparts.com · Phone: +381 65 5121981.

2. Scope and business customers only

2.1 These Terms apply to all contracts between HBX and its customers (the “Customer”, “you”) for the sale and delivery of goods, and to the use of the Portal. They also apply to all future transactions with the Customer, even if they are not expressly agreed again.

2.2 Our offers are directed exclusively at businesses, meaning legal entities and entrepreneurs acting in the course of their commercial or professional activity. We do not sell to consumers. By registering or ordering, you confirm that you act in this capacity. We may ask you for proof of your business status.

2.3 The Customer's own terms and conditions (for example purchasing conditions) do not apply, even if we do not expressly object to them or if we deliver without reservation, unless we have expressly agreed to them in writing. Individual agreements made in writing, including the terms of our order confirmation, take precedence over these Terms.

3. Customer account

3.1 Prices and ordering on the Portal are available only with a customer account. You can apply for an account using the registration form. We review each application and may accept or decline it at our discretion; there is no entitlement to an account.

3.2 You must provide complete and accurate information and keep it up to date. Changes to your company name, tax number or other legal details must be notified to us.

3.3 Keep your login details confidential and do not let other companies use your account. You are responsible for all activity under your account. Tell us immediately at info@hbxparts.com if you suspect unauthorised use.

3.4 We may suspend or close an account if you breach these Terms, if the information you provided is false, if payments are overdue, or for another good reason. You can ask us to close your account at any time.

4. Product information

4.1 We describe our products as accurately as possible. Images are for illustration; colour, finish and packaging may vary. Dimensions, weights and technical data are approximate unless they are expressly stated to be binding.

4.2 OEM numbers, vehicle manufacturer names and cross-references are provided only to identify parts and their intended applications. Unless expressly stated otherwise, our products are not original parts of the vehicle manufacturers named. These names and trademarks belong to their respective owners.

4.3 The Customer is responsible for checking, before ordering and installation, that a part is suitable for the intended vehicle and application. Parts must be installed by qualified personnel in accordance with the vehicle manufacturer's specifications and applicable regulations.

4.4 Stock levels and delivery times shown on the Portal, and any information given by the chat assistant, are indicative and not binding.

5. Prices

5.1 Prices are shown only to approved customers, according to the price category assigned to their company. Unless stated otherwise, prices are in euros (EUR) and are net prices: they exclude value added tax (VAT) and other taxes, and exclude packaging, transport, insurance and customs costs unless these are included in the agreed delivery terms. VAT is charged at the statutory rate where applicable.

5.2 Amounts shown in other currencies (for example RSD) are for information only and are converted at the exchange rate we apply at the time. The currency, prices and exchange rate that bind an order are those stated in our order confirmation or invoice.

5.3 Prices on the Portal may change at any time. We may correct obvious errors in prices or product information, including after we have received your order request.

6. Orders and conclusion of contract

6.1 The presentation of products on the Portal is not a binding offer. Your order request, whether sent through the Portal, by email or in any other way, is an offer to buy the goods.

6.2 To order through the Portal, you add products to your cart, review the cart and enter or confirm your delivery details at checkout, and then send the order request. Until you send it, you can check and correct your entries at any time by changing the cart or the checkout form. After you send it, the Portal confirms receipt on screen and the request appears in your account under “My Orders”, where you can view your order requests and related documents. Contracts are concluded in English; the user interface of the Portal is also available in other languages.

6.3 A contract is concluded only when we accept your order request by sending an order confirmation (by email or in your account), or when we deliver the goods. We may decline an order request, or accept it only in part, for example if goods are not available in the requested quantity.

6.4 If our order confirmation differs from your order request (for example in quantities, prices or delivery dates), the contract is concluded on the terms of the confirmation unless you object in writing without undue delay after receiving it, and in any event before the goods are dispatched.

6.5 If we send you a quotation or proposal, the contract is concluded when you accept it and we confirm the order.

6.6 Changes to or cancellation of a confirmed order require our written consent. We may charge you for costs already incurred, in particular for goods procured or manufactured specifically for you.

7. Delivery and transfer of risk

7.1 The delivery terms are those agreed with you and stated in our order confirmation, interpreted in accordance with Incoterms® 2020. Unless otherwise agreed, delivery is EXW (Ex Works) from our warehouse in Dobanovci, Serbia.

7.2 Delivery dates and periods are estimates unless we have expressly confirmed them in writing as binding. If we are late, the Customer may cancel the affected part of the contract only after setting us a reasonable additional period in writing that has expired without delivery. Claims for damages are subject to section 12.

7.3 We may make partial deliveries where this is reasonable for the Customer. Each partial delivery may be invoiced separately.

7.4 The risk of accidental loss of or damage to the goods passes to the Customer as determined by the agreed Incoterm; under EXW, when the goods are made available to the Customer or its carrier at our warehouse.

7.5 If the Customer does not collect or accept the goods on time, we may store them at the Customer's risk and expense.

7.6 For deliveries outside Serbia, the Customer is responsible for import formalities, duties and taxes in the country of destination, unless otherwise agreed. We provide the commercial documents required for export.

8. Payment

8.1 Payment terms are agreed individually and are stated in our order confirmation or invoice. Unless otherwise agreed, payment is due in advance, before dispatch, by bank transfer to the account stated on our invoice, without any deduction.

8.2 If a payment is late, we may charge statutory default interest in accordance with Serbian law and withhold further deliveries until all amounts due have been paid.

8.3 The Customer may set off or withhold payments only on the basis of claims that are undisputed or have been finally established by a court.

8.4 If there are justified doubts about the Customer's ability to pay, we may make further deliveries dependent on advance payment or security.

9. Retention of title

The goods remain our property until they have been paid for in full. Until then, the Customer must handle them with care and insure them adequately, and may resell them only in the ordinary course of its business. The Customer must inform us immediately if third parties attempt to seize the goods. This retention of title applies to the extent permitted by the law of the place where the goods are located.

10. Inspection, defects and warranty

10.1 The Customer must inspect the goods upon receipt. Transport damage and missing packages must be noted on the delivery documents in the presence of the carrier. Visible defects, wrong items and deviations in quantity must be notified to us in writing without delay, and no later than eight (8) days after receipt.

10.2 Hidden defects must be notified to us in writing without delay after they are discovered. We are liable for defects that become apparent within the warranty period stated in our order confirmation or product documentation or, if no period is stated, within the statutory period under Serbian law.

10.3 A notification must describe the defect and state the order or invoice number. At our request, the Customer must return the defective part or provide photos and other evidence. Goods may be returned only with our prior agreement.

10.4 If goods are defective, we will, at our option, replace them, repair them, or credit or refund the price of the defective goods. If replacement or repair fails or is not possible within a reasonable time, the Customer may reduce the price or cancel the contract for the defective goods.

10.5 We are not liable for normal wear and tear, or for damage caused by improper installation or use, overloading, accidents, modifications, or failure to follow the vehicle manufacturer's instructions.

10.6 Goods that are not defective are taken back only by prior written agreement, and we may charge a handling fee. Goods procured or manufactured specifically for the Customer cannot be returned.

10.7 Nothing in this section limits rights that cannot be excluded or limited under mandatory law.

11. Products made to the Customer’s specifications

Where we manufacture or supply products according to the Customer's drawings, samples or specifications, the Customer is responsible for their accuracy and completeness and warrants that they do not infringe the rights of third parties. The Customer shall indemnify us against claims by third parties arising from any such infringement.

12. Liability

12.1 We are liable without limitation for damage caused intentionally or through gross negligence, for personal injury, and wherever liability cannot be limited under mandatory law, including product liability.

12.2 In all other cases, our liability is limited to typical, foreseeable direct damage and, per event, to the net value of the order concerned. We are not liable for loss of profit, loss of production or use, vehicle downtime, or other indirect or consequential damage.

12.3 The Portal is provided as available. We do not guarantee that it will operate without interruption or errors, and we may change, suspend or discontinue it. We are not liable for temporary unavailability of the Portal.

12.4 These limitations also apply to the personal liability of our employees, representatives and subcontractors.

13. Force majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, such as natural disasters, epidemics, war, sanctions, strikes, disruptions of transport or energy supply, or late or failed deliveries by our own suppliers despite proper ordering. Our obligations are suspended for as long as such an event lasts. If it lasts more than two months, either party may cancel the affected part of the contract.

14. Use of the Portal

You may use the Portal only for your own business purposes and in accordance with the law. In particular, you must not:

• access or collect data from the Portal by automated means (for example scraping, crawling or bulk downloading of prices) without our written consent;
• attempt to gain unauthorised access to the Portal, to other accounts or to our systems, or interfere with their operation;
• disclose your customer-specific prices and conditions to third parties;
• upload or send malicious code or unlawful content, including through the chat assistant.

We may suspend access to the Portal in case of misuse.

15. Chat assistant

The Portal offers an AI-based chat assistant. Its answers are generated automatically and may be incomplete or inaccurate. They are for information only and are not offers, confirmations or technical advice. Prices, availability, delivery terms and compatibility are binding only as stated in our order confirmation.

16. Intellectual property

All content of the Portal, including texts, product descriptions, images, databases, software and the HBX name and logo, is protected by intellectual property rights and belongs to us or our licensors. You may use it only to obtain information and to order from us. Any other use, reproduction or distribution requires our prior written consent.

17. Export control and sanctions

The Customer must comply with all applicable export control, customs and sanctions laws and must not sell, export or re-export goods supplied by us in breach of them. We may refuse or suspend deliveries where they would violate such laws.

18. Data protection

We process personal data in accordance with our Privacy Policy. Information about cookies is available in our Cookie Policy.

19. Changes to these Terms

We may amend these Terms with effect for the future. Each order is governed by the version published on the Portal when the order request was sent. We will inform registered customers of material changes by email or through the Portal. If you continue to use the Portal after the changes take effect, you accept the amended Terms.

20. Governing law and jurisdiction

20.1 These Terms and all contracts with the Customer are governed by the laws of the Republic of Serbia, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

20.2 The competent court in Belgrade, Serbia, has exclusive jurisdiction over all disputes arising from or in connection with these Terms or contracts with the Customer. We may also bring proceedings before the courts at the Customer's registered office.

21. Final provisions

21.1 If any provision of these Terms is or becomes invalid, the remaining provisions remain in effect.

21.2 These Terms are written in English. Translations, if any, are provided for convenience only; the English version prevails.

21.3 Amendments and side agreements must be made in writing; email is sufficient.